Ramada Mount Royal, Edinburgh

53 Princes Street, Edinburgh, EH2 2DG 3

Stay at the Ramada Mount Royal and experience everything you'd expect from an international hotel company.In the heart of Edinburgh on Princess Street, overlook... more

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8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 8/10 Anonymous ( Mature couple) 

    on  May 3, 2008

    "Had a great 3-day break in Edinburgh but used local restaurants rather than the hotel for a better value deal. " (97356893)

    Great location easily accessible by bus to and from airport and all sights in walking distance.

    An automatic 10% service charge on restaurant plus an opportunity to add gratuities too! It was too easy to pay twice! Currently most of the front of the hotel is clad in scaffolding and tarpaulin which impacted on the fine views normally achieved from rooms on this side - we had paid extra for a room with castle view but this really is not an option whilst the building work goes on although price we paid did not reflect this. Lack of generosity in replenishing bedroom tea-making items - one sachet of hot chocolate for 2 persons staying 3 nights caused a problem, and 2 teabags per 24 hours seems unnecessarily mean - advise take some extra with you.

    1 of 1 people found this review helpful:

  • 10/10 Anonymous ( Mature couple) 

    on  August 20, 2008

    "Excellent" (108053244)

    Location close to all events

  • 8/10 Anonymous ( Mature couple) 

    on  August 18, 2008

    Excellent location. Hotel well maintained and generally clean. Staff very amenable and affable.

    Very expensive this time. I know it is Edinburgh Festival, but to have doubled the cost since last November seems very cruel. Indeed, a lot of money for nothing really special or anything different since last November.

  • 3/10 Amy ( Family with older children) 

    from Sheffield , GB  on  August 6, 2008

    "very poor ( i am a regular traveller and this is the worse hotel i have even been)" (107121223)

    they messed up with bookings and some guests needed to be relocated. poor staff service esp check in. we got shouted at the check in desk. staff are very unhelpful.

  • 8/10 Diane ( Group of adult friends) 

    from Highland village , US  on  July 29, 2008

    "We did enjoy the hotel for the most part and the location and restaurant was perfect. The staff was most helpful and efficient. " (108098338)

    Staff, room for storing baggage, size of room , restaurant, breakfast, location to sight seeing and railway.

    The hotel was extremely hot in rooms, hallways, reception and restaurant. The fan, in bedroom, did help but as we came in mid July it was extremely hot. I felt that for the money we should have had some form of cooler air.

  • 8/10 Anonymous ( Same sex couple) 

    on  June 30, 2008

    "very good" (99812630)

    very central, convenient for all sights and transport links

    room very warm - unable to regulate a/c. can be quite noisy as situated on main road - could do with triple glazing.

  • 7/10 Anonymous ( Mature couple) 

    on  June 14, 2008

    "Most city centre hotels are probably noisy. This one is right on Princes Street, very close to the station and the airport bus so very convenient. The restaurant looks over Princes Street so you can watch the world go by as you breakfast." (97793863)

    very central,very clean, easy walk from station, good breakfast, flat screen television with lots of channels

    cheaper rooms are noisy, both from air conditioning from nearby premises and very poor soundproofing between rooms. However we were moved to a slightly quieter room without question

  • 10/10 Fiona ( Other) 

    from Birmingham , GB  on  May 17, 2008

    "Thoroughly enjoyed my stay. Staff were friendly and welcoming. Fantastic breakfast every morning. Accomodation clean, comfortable. Perfect location for shops, tour buses, shuttle bus to airport. Good value for money. Would definitely come back!" (97087538)

    Clean, comfortable, staff friendly. Handy for all shops and attractions.

    Bedrooms were too warm at night. Had to put fan on as opening window was too noisy. Bathroom was too warm due to not being able to turn heated towel rail off!

  • 4/10 Anonymous ( Family with older children) 

    on  April 13, 2008

    "Did know that the front facade of the hotel was being renovated - we were placed on the back. One of two elevators for the entire hotel was out of order for the duration of our stay - being 5 floors up with luggage, stairs were out of the question. Will be in Edinburgh over the next few years (this was a University visit) and will NOT stay at the Ramada again." (97768784)

    location of the hotel

    tiny, tiny rooms (we booked 2) not across the hall from each other as was billed by the front desk clerk. No ventilation, no fans in bathroom to allieviate the shower steam and not a very comfortable bed.

  • 9/10 Anonymous ( Mature couple) 

    on  April 9, 2008

    "It was a very good hotel.My wife & I have nothing but good to say" (97286860)

    The location &cleanliness & the staff were V.good

  • 9/10 Anonymous ( Mature couple) 

    on  March 31, 2008

    Had a twin feature room which was excellent but had booked a double!

    when we changed to the feature double (which we had booked) from the feature twin (which was allocated on arrival) we were disappointed with the small size of the double room compared with the twin

  • 10/10 Eamon ( Mature couple) 

    from Ruskey , IE  on  February 28, 2008

    "most enjoyable" (97272293)

    close to all amenities very pleasant staff and generally a very enjoyable break with everything we required to hand

  • 7/10 Jackie ( Group of adult friends) 

    from Kirkcaldy , GB  on  February 6, 2008

    "Overall the hotel was value for money considering its location which is as central in Edinburgh as it can be, All the staff were extremely pleasant and helpfull, There was abit of a mix up with my booking with regards to breakfast being included in my rate and when I brought it to their attention it was fixed immediatley. That said we had no hot water and at 8am the noise from the staff going about their early morning business was very loud. I also think that £11.95 is a rediculous price for a continental Breakfast." (97921642)

    Location, Pleasant and helpfull staff

    No hot water, Staff noise early morning, Price of breakfast far too much!

  • 9/10 Anonymous ( Group of adult friends) 

    on  February 5, 2008

    "The location of the hotel was excellent, right in the middle of Edinburgh, The reason of our visit was a hen party and we were very well looked after by the staff, everyone of us enjoyed our stay, the food was very good, Well done. Thanks" (97075677)

    There was lots of room for two people

  • 9/10 Anonymous ( Group of adult friends) 

    on  February 3, 2008

    Nice areas to relax with other members of my group

    Too hot which meant opening the window and suffer resulting noise from generator outside

  • 9/10 Jacqueline ( Family with young children) 

    from Florianã³polis , BR  on  January 29, 2008

    We loved the location of your hotel. The size of the room was very good too, even considering the space occupied by the extra bed.

    A refrigerator to keep water, juice , etc. would be useful. I found the drawers a litle small.

  • 10/10 Eileen ( Group of adult friends) 

    from Co cork , IE  on  January 24, 2008

    "Myself and my friends had a great night out and returned to a lovely comfortable friendly hotel." (97005061)

    Everything was easily accessible, simple and any requirements we had were met by friendly helpfull staff. Very comfortable spacious rooms.

    nothing except our visit was too short!

  • 8/10 William ( Young couple) 

    from Chavannes de bogis , CH  on  January 22, 2008

    great area and easy to find very conveniant

  • 8/10 Anonymous ( Young couple) 

    on  January 8, 2008

    "Very enjoyable stay, friendly helpful staff." (97639559)

    Location

    Only twin room available

  • 9/10 Derek ( Mature couple) 

    from Peterhead , GB  on  November 12, 2007

    "A pleasant hotel with pleasant & competent staff. Breakfast was excellent." (97006069)

    Perfect location for travel from airport & proximity to St Andrew's Square bus station. The cleanliness of the hotel, competence of staff & comfort of the room.

  • 7/10 Anonymous ( Young couple) 

    on  November 8, 2007

    central

    no parking

  • 9/10 Anonymous ( Young couple) 

    on  October 25, 2007

    Clean, modern room

    Not enough shampoo/shower gel for 2 people

  • 10/10 Anonymous ( Group of adult friends) 

    on  October 25, 2007

    "Excellent overall. Location couldn't have been better. Rooms were clean and fresh and overlooked Edinburgh Castle. Was a bit noisy (from Outside)but this was to be expected as we were right on Princess Street. the hotel had smoking rooms which were separate from the non-smoking rooms, which pleased all in our party. Staff were excellent and couldn't do enough to assist. would definately recommend and use again." (97558760)

    Accommodationwas excellent and we got a free upgrade to a 'Castle View' room

    Bathroom was quite small

  • 10/10 Kay ( Solo leisure traveller) 

    from Wallingford , US  on  October 24, 2007

    "There was a wonderful older lady working as wait staff in the dining room at breakfast she was a treasure. I watched her as she interacted with guests and she needs recognition for customer service. I manage a large number of staff and would love to have my people learn from her. Great!" (97351507)

  • 9/10 Jennifer ( Mature couple) 

    from Diss , GB  on  October 23, 2007

    "The hotel was very clean in both the public areas and the bedroom. The staff were friendly and helpful. We particulary liked the central location for being close to both the service buses and tour buses.A very enjoyable three day break." (97220394)

    It's central location

    Nothing

  • 3/10 Timothy ( Mature couple) 

    from Leppington , GB  on  October 22, 2007

    "The hotel is ideally located for shopping and sightseeing. The entrance to the hotel is very dark and unwelcoming with only one life in service. Bar and restaurant area looked uninviting -it looked like a staff canteen and the windows from reception were grubby. The interior of the hotel (including the bedroom we stayed in) could do with redecorating - peeling wallpaper and chipped paintwork. Room cleaning schedule should ensure occupied rooms are cleaned in the mornings to allow guests to return in the afternoon to clean accommodation." (97096898)

    The beds were comfortable.

    TV viewing was limited even with the pay-to-view options. Why not provide digital freeview channels to all rooms? Our room was opposite external air conditioning ducts that were very noisy so unable to leave windows open so bedroom became very 'stuffy'during the night. When we returned to our room at 5.00 p.m., the room had not been cleaned and nobody came.

  • 7/10 Anonymous ( Mature couple) 

    on  October 15, 2007

    "Overall enjoyed staying at this hotel but you pay for the location not the hotel quality or service - both of which are very average." (97057991)

    Top Location

  • 7/10 James ( Mature couple) 

    from Middlesbrough , GB  on  October 3, 2007

    "Everything was okay APART FROM THE FACT THAT THE HOTEL COULD NOT FIND OUR BOOKING." (97535019)

    Clean and tidy

  • 8/10 Nick ( Solo business traveller) 

    from Chatham , GB  on  September 29, 2007

    "This hotel is located in a superb location round the corner from Waverley Station, where car hire is available and City Tour buses start. Breakfast is excellent with a good selection - not to mention the superb view from the restaurant of Princes Street and Edinburgh Castle. If you want a good base from which to explore the city this is it." (97757017)

    Excellent location, good value at the price charged

    Small single room. Last time I stayed at this hotel - I've stayed here three or four times - they upgraded me to a Castle View room for free which was superb and I thought indicated that they identified me as regular customer.

  • 7/10 Anonymous ( Other) 

    on  September 27, 2007

    "No air conditioning so in the summer this would be useful,no mini bar in room which would also be welcome." (99343405)

    Central location

    Room was worn and shabby could do with a redecorate

  • 8/10 Anonymous ( Mature couple) 

    on  August 1, 2007

    Good level o comfort.

    Breakfast room busy and seating quality mixed.

  • 9/10 Kathleen ( Solo leisure traveller) 

    from New delhi , IN  on  July 18, 2007

    "I found parts of the service all aright; The desk clerk on check-in was very helpful, and the 2 maids for the rooms were wonderful, quick and efficient in their job. When I arrived, having no doorman/bell captain at the entry caused some difficulty in transfer of luggage from taxi to front desk due to stairs/heavy suitcase. Breakfast staff should have had more people. They did their very best, but were spread too thin. The dinner staff were younger girls, and it was most noticable that the single men at individual tables got preferential treatment. I overheard group tables making comment about this so I was not the only one who noticed. This was the most glaring error in the hotel's public relations, and should be dealt with. My overall impression was that there were not enough staff to allow most employees to do their job properly. I think with a little more guest care in certain areas, and staff increase, the hotel could become one of the best in Edinburgh. I would be hesitant to recommend the hotel as of now, but would gladly do so in the future if improvements were made." (99577046)

    View of castle was spectacular and location great.

    Great difficulty in changing reservation initially. I had e-mailed with no results, and in the end sent a letter through the post office which finally got results.

  • 6/10 Anonymous ( Family with older children) 

    on  July 10, 2007

    "The car park is too far away for people suffering from Asthma. This is a disability and your web site does not state that it would cause problems for people suffing breathing disablities when aving to carry luggage to and from the hotel. It is not a hotel I would recommened to anyone that suffers from any kind of disablitity." (99044475)

    The breakfast service was very slow, hot beverages were bought to the table when you had finished your breakfast.

  • 7/10 Anonymous ( Mature couple) 

    on  July 8, 2007

    "Very happy on the whole" (99110937)

    The view, it was great!

    No mini bar or air-conditioning

  • 9/10 Karin ( Group of work colleagues) 

    from Aln㶠, SE  on  June 25, 2007

    "Very good, we were just staying over one night and everything was just perfect." (99855376)

    It was very central

  • 7/10 Anonymous ( Mature couple) 

    on  June 24, 2007

    "This 3 star hotel compares better to other 4 star hotels that we have stayed in in Europe, coming from South Africa. Breakfasts were of a high standard. Very central which makes it easy to get to popular tourist attractions." (99951747)

    Overall an enjoyable stay and was good value for money.

    The entrance could be brighter and as the reception is on the 1st floor the direction signs could be more visible.

  • 6/10 Nick ( Solo business traveller) 

    from Chatham , GB  on  June 14, 2007

    "Given the absolutely ideal location of this hotel on Princes Street it is hard to be over critical, at the price." (99609593)

    Comfortable bed - nice to discover that the included continental breakfast was in fact a full cooked buffet breakfast

    Small room - lack of view - overlooking offices

  • 8/10 Pilar ( Solo leisure traveller) 

    from Mexico city , MX  on  June 9, 2007

    "The hotel’s location is unbeatable; it also has great views of the castle and parks. Rooms are comfortable (although beds were bumpy) and well equipped (TV worked great and more channels than others). It is always useful to have internet access, which the hotel offers. Breakfast was good. However, service in the restaurant was not great, it took a while to get some coffee, and they kept asking the room number (once should be enough). Overall, the stay was very good, and I would certainly recommend it." (99852333)

    Castle and Park view.

    The beds were bumpy. The service in the dinning room was slow and, in general, not very efficient.

  • 2/10 Kapil ( Mature couple) 

    from Mumbai , IN  on  June 2, 2007

    every service was very poor

    staff is least bothered to attend your complaint.we were given accomodation in room which is meant for handicapped and no body was ready to listen.

  • 10/10 Anonymous ( Same sex couple) 

    on  May 22, 2007

    "i would recomend this hotel to any one excelent" (99061920)

    locality

  • 4/10 Anonymous ( Solo leisure traveller) 

    on  May 15, 2007

    Great location

    The single room was dark & pokey...the ensuite facilities were quite old & had obviously seen better days

  • 5/10 Anonymous ( Other) 

    on  May 15, 2007

    "Overall the accomodation was good, clean and confortable. With the reception not being on the ground level the elevator always stopped on level 1 even if you did not want to go there. The TV had a mind of its own, though this is probably just the room we stayed in. Overall it is positioned well and would have good views if you booked a Princes Street room." (99828327)

    Clean and comfortable

    Reception was one floor up from ground. Room was small. TV went off by itslef and was difficult to operate

  • 10/10 Ronald ( Mature couple) 

    from March, cambs , GB  on  May 10, 2007

    Friendly and helpful staff. Excellent value for money. Ideal central location

  • 9/10 Jim ( Solo leisure traveller) 

    from Galway , IE  on  May 10, 2007

    "Fine." (99529796)

    Fine

    To near the Railway Station. NOISE.

  • 7/10 Nicola ( Group of adult friends) 

    from Lisburn , GB  on  May 10, 2007

    in a good central location

    Rooms were very warm

  • 9/10 Bryan ( Solo business traveller) 

    from Peterborough , GB  on  May 7, 2007

    everything, sky tv and internet options i liked.

    waited 20 mins at check in, was 7pm so put it down to staff change over or the fact theu dont have many on at night.

  • 8/10 Anonymous ( Young couple) 

    on  May 6, 2007

    it was fairly close to the entrance of the hotel and easy to access.

    There wasn't enough teabags and milk and we had to ask for more.

  • 7/10 Anonymous ( Mature couple) 

    on  April 17, 2007

    central location

    no view - room overlooked an internal dirty courtyard containing noisy air inlet/outlets. exorbitant pricing for castle view rooms

  • 7/10 Anonymous ( Mature couple) 

    on  April 16, 2007

    good location

  • 8/10 Anonymous ( Mature couple) 

    on  April 15, 2007

    "For a mid-week break - found it good. Staff keen to help and provide value for money. Dietary needs of my wife well met (dairy-free gluten free) after break down in communications on the first morning. Recommend as a good venue for a city break." (99737648)

    convenient location

    no resident's lounge

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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